Worst-worthy experience by far!
Worst-worthy experience by far!! I am a regular with F&P despite their 'above-market product pricing'; fast delivey only was (their) strong suit. Strong suit stripped—charging the full amount for unavailable products for order number 4394574: 1. Golden Delight Rasmalai Eggless Cake- 12 Kg: INR2328.23 2 and 3. Personalized Initial Mug with Pink Carnations *2: INR2,040.80 4. Personalised Orchid Whispers: INR2066.63 ⇀⇀ Total in AED: 263 --Receiver: Chocolate cake, no carnations, and mugs; missing personalized image but lousy orchid arrangements. ---After hounding the call center, a refund of AED10!!! ---In all fairness, an executive reached out about replacing ONLY THE CAKE, BUT NEVER INFORMED ME THAT MUGS AND PERSONALIZED IMAGES WOULD NOT BE DELIVERED. ------Customer care representatives are also not helpful!!!! -----Cherry on top: no matter what options I select to connect to an agent on their customer care number—one ring and radio silence. ----Does this mean that they do not wish to respond and resolve? MY SINCERE SUGGESTION: PLEASE CHECK BEFORE PAYING THE FULL AMOUNT.