Horrible Customer Experience. BE WARNED!!
Took longer than expected to receive order. The shoes did not fit properly, so I attempted a return and was told they would only refund 103.00, which was less than half what I paid less than 30 days ago PLUS I need to pay for return shipping. Absolutely horrible experience. I questioned this policy and was told this falls under their “change of mind” policy, when the shoes simply did not fit as expected and I cannot wear them. I even offered to take a credit toward another pair to no avail. Be very careful and understand BEFORE you buy that Novelship does not care about the customer experience. It is very quite the opposite with this business. Will do no further business with them. SNKRDUNK is a much better experience and better pricing with fast shipping.