NOT FLYING AGAIN, -5 stars service
If i can give -5 stars, that would be it. The airlines changed the departure time 7 hours later, and never informed or send out info to customers. I reached the airport early, as a first time customer of Xiamen Airlines, to find out this news. All my travel plans is in tatters, hotel for which i already booked and lose money. This, they cannot even reimburse as a gesture but kept on INSISTING that email has been sent. So you as a customer should know. But i checked all my inboxes, text messages, spam folders and all, NOTHING! Worse part, not even a single sorry for the inconvenience but just asked to come back 7 hours as counter is not open for check-in. This route is flying from Jakarta, PLEASE for the love of god, AVOID THIS AIRLINE AT ALL COST IF YOU VALUE YOUR TIME. Better opt other airlines that treats you better and like a customer. UPDATE 1 JUNE 26: No offer of sincere apologies. Just normal as you as a customer should have known better and check by yourself. Flying for more than 6 hours on this flight, the entertainment is your own phone mostly. I find the seats is quite small and very thin on seats padding. Staff service at least was Ok, pity how the corporate makes the experience a big disappointment from the very start. It definitely affected my happiness on starting my journey and ending.