Unhelpful AI customer service
I’ve been a customer for over 5 years, placed a number of orders and have liked almost everything I ordered. Decided to cancel recently because I just could no longer justify the cost, I wasn't ordering often enough. I was offered a cheaper rate instead of canceling, which I accepted, but the adjustment was never made on my account. Their AI chat bot is very impersonal and unhelpful. If I’m paying that much per year, I would feel better if that money was going to actual human customer service reps.