Almost a year without resolution....
18/06/26 Update. After my review, Joe (the founder) reached out and organised a new wheel to be sent within a couple of days which has now arrived. Joe was very responsive throughout and I trust has used this as learning for the team. I've updated my rating accordingly. Original review 21/05/26 Panda Podium’s business model is built on sourcing the best high-performance parts from the Chinese market and backing them up with superior customer service and peace of mind for the consumer. I purchased a Farsports wheelset that developed a clear fault in the rear hub. Despite contacting them promptly, the resolution process has been frustrating. After providing video evidence and waiting for replacement parts (a freehub, despite already having bought a new freehub to try and rectify the issue) that failed to fix the issue, I am still without a functional wheel nearly a year after my initial report. The response pace has been painful. Often waiting several days between responses with multiple requests to evidence the problem exists (despite having the same fault across two bikes with different groupsets). I appreciate the attempts to rectify the issue but I can't help feeling, if this was a UK company with applicable consumer law, it would have been resolved by now. I wish to be corrected and my issue resolved, but for now I wouldn't be able to recommend Panda Podium and would advice others to consider the risk if their product develops a fault.