Great Customer Support!
I recently ordered two of the same model/size leather jackets, but in different colors. Upon receiving them, one fit perfectly, but the other had larger sleeves, which made for a poor fit. Upon contacting The Jacket Maker, they not only issued a free return shipping label for the misfitting jacket, they also initiated an order for a properly fitting jacket and had it to me in a little over one week... no extra charges. I was extremely impressed by their commitment to making me happy and I now have two beautiful, properly fitting leather jackets. Nice job!