One month of stalling
One month of stalling – DJI refusing refund despite DPD tracking proof I am absolutely appalled by the dreadful customer service from DJI regarding a return. The item was dropped off before May, and according to the DPD tracking, it was scheduled for delivery to them on the first of May. Since that date, the tracking has been stuck on a generic "issue with your delivery" message. I immediately informed DJI, and for nearly a month, I have been trapped in an endless loop of generic, automated emails claiming they are "investigating with logistics." After four weeks of wasting my time, they suddenly demanded proof of postage and a receipt. This felt like a blatant stalling tactic to find a loophole, considering the tracking number is fully visible on DJI's own database and proves the item is in DPD's hands. Hoping to finally resolve this, I sent them the physical receipt a couple of days ago. This morning, I received yet another generic email thanking me and stating that the matter is now being passed to their logistics team. The extreme frustration of this endless loop is genuinely maddening. They ask for proof, I provide it, and they simply reset the clock and send the exact same copy-and-paste script they've been sending for a month. It is completely unacceptable for a company of this size to hold my money hostage over a courier issue that is entirely out of my control while treating customers with automated contempt. Utterly dreadful support – avoid dealing with them directly if you can. CAS-31861787-B9X5M9 Order:0448122122028 🤬🤬 AVOID IF YOU CAN PEOPLE!!