Promises Made, None Kept
My overall experience, and first impression was terrible with Human Interest. Initially, I was contacted by Marco Valdez to sign up for Human Interest (HI). Over the phone, I originally expressed my concern with ADP because they were charging me too much. ADP admitting they were billing me too much for years, and refused to compensate me for the overcharges. At that point, I knew I had to go elsewhere. During that call, Marco told me all of the benefits of Human Interest. This was also including a $1500 transfer credit for switching to HI. He mentioned it should cover my ADP transfer fee. I remember the conversation, because I mentioned that I believe my ADP fee is $2000, so I may need to pay some out of pocket. He didn't think it was that high, so I said I would look into it later. I did find out that my ADP fee was $1500, and Marco was correct. I was happy to hear I could get out of ADP without paying any fees. Months after getting everything all set up, I was told I would only be getting a $750 tech credit. When I asked them about the $1500, they told me they don't have that offer. I immediately reached out to Marco Valdez, who never even bothered to contact me back. Already got the sale, so ignoring me must have seemed like a good idea. I told them I was definitely promised a transfer credit, and I even grew suspicious when the name "Tech Credit" for $750 came out of nowhere. None of those words were ever mentioned on our call. Unfortunately, none of this was in writing, but it was the least of my concerns to think HI would deceive me. Fortunately, that is where I can bring my feedback to review platforms. Any time I had to reach out to support, there was never an easy way of just getting help. Each group would take over during the implementation, push you through, and forget all about you. I had an issue where my HI connection wasn't working with ADP, and it was like pulling teeth to get it confirmed. Mind you, this is all within the first few months of setting it all up. I would leave HI if I didn't just lose $750, and spend months switching it all over. Also, the price ended up not being that competitive in the end. Overall, bad move on my part.