Can't get their act together.
I emailed them to ask if they preferred appointments or walk ins: Justin responded that both options were allowed, so I called for an appointment. The receptionist put me on hold three times trying to get ahold of Justin to make an appointment. Once she connected me to him I was put on hold again. After four times on hold I was given an 11 AM appointment (via Text) for the Reno office. When I arrived, I was told I had been mistakenly booked at the Las Vegas office, or, I could wait at least 45 minutes... or reschedule. They also couldn't find my prescription information. In reading other reviews, I read the same disingenuous responses: "This does not meet our standards" and "We take customer service seriously." The staff at iSleep does neither.