Misleading sizing information and poor after-sales support
I had a disappointing experience with Novelship. I purchased Nike Zoom Rival Waffle 6 shoes, order BPGR18QE2G, on 5 May 2026 and received them on 19 May 2026. The shoes were for my child’s athletic use. After trying them on indoors only, we found the actual fit was much smaller than expected and not like a normal EU 38. What concerns me is that other websites and retailers clearly warn that this model runs small and recommend sizing up, but Novelship’s product page did not mention this important sizing information at all. For performance footwear, this can easily mislead customers into choosing the wrong size. I contacted Novelship the next day and provided the requested photos of the shoe size labels. However, they refused any refund, exchange, store credit, or other practical solution, saying the labelled size matched Nike’s size information and the authentication tag had been removed. In my view, Novelship did not properly care about the customer receiving shoes that were not suitable in practical size. The return and exchange process was extremely difficult, and the after-sales support was poor. Based on my experience, I would be very cautious buying performance footwear from Novelship. I do not feel this was a trustworthy shopping experience.