Poor and unresponsive support
I am genuinely shocked at the positive reviews about Nixplay. I like the frame and have had it for about 3 years. I paid for the premium subscription for $29 when they started the paid program. I received some confusing messages when the year ran out and they claimed that my credit card didn’t work to resubscribe so they’ve cancelled my account, but I can reactivate my account for $39/ year. I have reached out to the company 6 times now for support since their first message and I get zero response. I reached out also through LinkedIn and even went as far to copy the CEO! Still no reply. I think this was a scammy way to increase their price without transparency. They give the impression they do not care about their customers at all. I would never recommend them.