Four months, no delivery, and excuses on rotation
I placed Order NK78789 on 8 February 2026 (€52.72, a Galaxy Z Fold 7 case and a phone holder). It is now late May. I have still not received the product. Nillkin's first reply came over a month after I started chasing, on 23 March, claiming the courier "could not contact the recipient." I received no calls, no delivery attempts, no notices — the excuse is simply false. From then on, support replied only when they felt like it, sometimes after 1–2 weeks of silence, despite my repeated emails. I asked for a refund on 30 March, 5 April, and 18 April. Each request was either ignored or sidestepped. Instead of refunding me, they eventually offered a reshipment to India on 24 April. They asked for my full address on 29 April, claimed the replacement shipped on 30 April with tracking YT2612001900102777 — and as of today, 23 May, the package is still in transit, 22 days in, only just arriving at the overseas transit bureau in India. Not delivered. To top it off, the exact case is now listed on nillkin.com at roughly 50% of what I paid four months ago. When I raised this, their reply was a generic line about "different platforms" — except I bought directly from nillkin.com. There is no phone support. The only contact channel is email, and they use that asymmetry deliberately: they reply when convenient, ignore inconvenient questions, and run out the clock. Four months in, I am filing a chargeback through my card provider. If you are considering buying from nillkin.com: the products may be fine, but if anything goes wrong with your order, you are on your own. Buy through Amazon or another platform where you have an actual escalation path.