Alibaba sides with sellers and prevents negative reviews
1) When the shipment arrived, the delivery company was unable to unload it from their truck. I contacted the seller for assistance, but they informed me that unloading the heavy shipping crate was the buyer’s responsibility. This requirement had not been clearly explained at the time of purchase. While reviewing my invoice, I noticed the term “DDP Shipping.” After much tedious researching online, I learned that it refers to a shipping term "Incoterms", but this was never explained to me in advance. I raised the issue with Alibaba, explaining that the seller should have clearly outlined my responsibilities, because I informed him repeatedly I was an individual buyer instead of a business. However, Alibaba responded with repeated, identical “mediation” messages stating that the seller had fulfilled their DDP obligations. 2) During the mediation process, I discovered that the delivery company had already disposed of the product from their warehouse. This occurred while both Alibaba and the seller were still urging me to arrange pickup from a warehouse address they said they would provide. Despite the confusing and contradictory situation, Alibaba ultimately closed the case and ruled it as the buyer’s fault. As a result, I lost the full payment without ever receiving or even seeing the product. 3) To make matters worse, Alibaba’s review policy prevented me from posting feedback about this experience. They stated that reviews are not allowed because the transaction was not considered “completed,” effectively leaving me without recourse or the ability to warn other buyers.