Very Disappointed – Unclear Billing, No Notice, and Poor Support
I am very disappointed in Fotor. They withdrew funds from my PayPal account without any advance notice, and they did it the day before the renewal date, which gave me no opportunity to cancel in time. Their customer support contact information is not visible in the app or settings, and it took unnecessary effort to even figure out where to reach them. When I finally found the correct place to submit a request, they required excessive information and documentation. Even worse, the system repeatedly disconnected me in under a minute, saying the process was “taking too long,” which made it impossible to complete the request. On their chat, when I mentioned filing a resolution request with PayPal, they tried to discourage me by saying it would “drag the process on for 1–2 months or more.” This felt unprofessional and dismissive, especially since I received no renewal notice and contacted them immediately. Overall, the lack of transparency, the difficulty accessing support, and the way they handle billing issues have left me extremely dissatisfied.