Support team answered the questions I…
Support team answered the questions I had, helped setting up correctly yo avoid the issues I had due to wrong configuration. Also guided me on what keywords to enter to reduce the amount of errors caused due to wrong entry on keywords. Still waiting to see the results this program will offer starting next month now that i have everything set up correctly. Would just suggest to inform how communication should be driven through telegram as I was replying to the message received and seems like they werent able to see my message until the reply wasnt done from the original message received