I used to recommend this place to…
I used to recommend this place to everyone ( I’ve been a customer over 20 yrs ) now they just want money money money !!!! The vets care but the policies don’t allow for that unless your checkbook is open . This has been getting worse for a couple years now but recently my dog had a rather serious eye injury and was seen after all the up charges for tests and scripts ( I had a wellness plan with them ) he was sent home. The next day he got a lot worse and it actually scared me . When I called to have him seen again I was told the next appt was almost 7 days away and to take him to the ER. When I mentioned the plan I was told it wasn’t insurance and basically told to bug off . The plan would cover the visit so I wasn't allowed to use what I’m paying for . He’s fine now because of a specialist . Today I went to get him an allergy shot and was turned away because they say his account is in collections, they just took the final payment for the year out 2 weeks ago !!! I turned off auto renew and found another vet so I guess that’s money they won’t get so they just cut you off!!! If your looking for pet insurance don’t go here !!!!! Get a pet insurance policy with a wellness clause, it’s the same amount of money and you get reimbursed and you can go anywhere!