False advertising
Very disappointed with Agoda as a booking platform. The property descriptions are misleading and do not reflect the actual conditions experienced upon arrival. Listings present hotels as clean, comfortable, and well-maintained, but that was not the case in my experience. As a traveler on a road trip relying on accurate information to choose safe places to rest, this caused significant disruption to my plans. After my first stay, I no longer trusted the accuracy of the remaining prepaid bookings and had to request cancellations and refunds in order to secure more reliable accommodations. I also contacted customer service for assistance but received no response via email and no answer by phone, which made it impossible to resolve the issue in real time. Agoda should improve its quality control and ensure that property listings accurately reflect real conditions so travelers are not misled.