Paying customer, completely blocked, zero support response for days
I have been a Cal.com customer and rely on the product for my business. A core feature on my account stopped working several days ago and I am currently fully blocked from using Cal.com. What I have tried, with no resolution: - Multiple emails to support over the past several days — no reply - Direct outreach to one of the co-founders — no reply - In-app chat (Intercom) — only gets me to "Calvin," an AI agent that says it has forwarded my message to a teammate. No teammate has followed up. I understand that support teams can have backlogs, but for a paid scheduling product that businesses build their workflows on, days of silence while a customer is fully blocked is not acceptable. The all-AI front line with no actual human escalation path makes the situation worse. I really wanted Cal.com to work for me, but at this point I am actively evaluating alternatives. I will happily update this review if someone from the team actually engages and resolves the issue.