GMKtec, 7days fail, they want to charge me to return
My experience with GMKtec has been very disappointing. I purchased a GMKtec M6 Ultra for $449.99 and reported a hardware defect (abnormal cooling fan buzzing/noise) within the return window after very limited use. I documented the issue, communicated with support, and provided video evidence when requested. Instead of providing a straightforward full refund path for a defective unit reported during the return period, customer service moved the discussion toward replacement/repair options and stated they would not provide a full refund. Their communications also referenced a potential 20% deduction in the return process. The return process became stressful, confusing, and difficult for what should have been a straightforward defective-product resolution. Buyers should review GMKtec’s return, warranty, and refund policies very carefully before purchasing.