I received a dress with a large hole…
I received a dress with a large hole that was not mentioned in the listing or live stream. When I contacted support to return it, my refund was denied. I was told my account was flagged for "elevated refund requests" even though one previous case was resolved at their direction (they told me to keep the item) and another I cancelled the refund as I had received the item and happy to keep it but the customer service ignore my request. This item is clearly defective and covered under their Buyer Protection Policy. Despite providing photos and explaining my case, the decision stands as final. I am disappointed with how this was handled. I have been a loyal customer with many positive purchases but I cannot recommend buying from Whatnot when faulty items are not refunded fairly.