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Hegli

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Xiaomi Global

Absolutely terrible experience

Absolutely terrible experience. I bought a brand new Xiaomi 15T Pro and after only one month the fingerprint sensor stopped working. The phone was sent to DIL REPAIR twice under warranty, and after both “repairs” the issue still existed — the second time the fingerprint sensor did not even work during the first setup after receiving the phone back. I have spent more time sending the phone for repair and waiting for it to return than actually using it. Completely unacceptable service quality and extremely unprofessional repair center. I was also informed by customer support that after the second failed repair I should be eligible for a replacement or refund, yet the whole process has been a nightmare. Very disappointed with both the repair service and overall customer support.

2026-05-26有帮助 1