I need to write this review
I wanted to take a minute to write a review. I recently just travel to Thailand, Singapore, and Japan with my family of 5. At first, I was trying to book everything by myself, but to be honest being that it was our first time out of the country it got very overwhelming for me. So I started reaching out to travel companies. Ume Travel was the 3rd company to reach back out. The agent that helped me through everything was Carrie. She understood that it was our first time and really help me with understanding what is needed in each country and what to expect. For all these countries, I didn't know where to start but she started building me an itinerary and had me over look them. It was so detailed with flights (who we would be flying with), hotels, and activities. Of course, like anyone I was very skeptical about booking anything. Everything just sound so good to be true and the itinerary just seemed so amazing. I sat on this for a while, but after researching more on this. I decided to go with Ume Travel. We left on our trip the end of April and just recently end of May we got back. Let me tell you, I was stressing out so much before the trip and hoped and pray that everything goes accordingly. A couple of days before we left for Bangkok, I got a text through What's App from my guide on instructions of where she will be. Again, I'm still worried that someone is not going to rob me or do the unthinkable to my family. We arrived in Bangkok and our guide was where she said she would be with a sign with our name and was so pleasantly nice. Mayuree was her name and our driver was Lee. The whole time we were there they took really good card of us. Helped us with our luggage, checked us in our hotel, drove us where we needed to go, had lunch reservations and dinner on certain days ready, and even when we were off to our next city, they made sure that we got our plane ticket and know where to go. We flew to Phuket and Lisa was my next guide and our driver was name M. Both extremely nice. Took us on a tour and also to this amazing lunch in this cute little restaurant. Again everything was just ready for us to eat all arranged by both the guide and Ume Travel. To be honest it was like this all the way from Singapore to Japan. One of our most amazing experience was when we were taking the bullet train from Osaka to Tokyo. Our hero that day was our driver who not only dropped us off at the station but went to park the car and met us inside and paid his way to enter and showed us where we needed to go all the way up to the train. That place is so huge and not speaking the language, I would have been lost. But he helped us every step of the way and went above and beyond. When we got to Tokyo, our next driver found us after i took a picture of where we were and helped grabbed our luggage and took us to the van. Hands down to Ume Travel on arranging and making this trip such a memorial trip. They made this a stress free while we were there and was so amazing with their service that I'm already working my next booking with them to other SE Asia countries. My husband was so impressed and praised me on finding them. All their guides and drivers are top notch. I have been recommending them to everyone who wants to go to Asia. My EVP reached out to me and he already booked his trip with Carrie. I have a cousin who heard my experience is actually booking her Japan trip with Carrie. If you want a stress free experience, I would book with Ume Travel.