This worst company I have ever delt…
This worst company I have ever delt with. I placed an order in December, 12th 2025 as a Christmas gift that should have arrived in 2-3 weeks. I didn't hear anything from the company for months and honestly forgot about the order. When I finally followed up in March 18th, 2026, the companies owner, Thomas, replied with "Your has been waiting way too long, and I'm sorry for that. I want to give you two options so you can decide what works best for you: I can flag your order for priority fulfillment and get it out to you as soon as possible. I can issue you a full refund if you'd rather not wait any longer. Just let me know which you'd prefer and I'll take care of it right away. Thomas Pool Inked Gaming". I asked to ship it, he then did nothing. I continued to follow up every 2 week up until now- May 26th, 2026. I has been 165 days of trying to get a $30 playmat from this terrible, incapable company. At first I appreciated Thomas reaching out, but then he would take weeks to get back to me- if he ever did. Every time I would follow up with him, he would send me the exact same email back saying I could choose a refund or to ship it, and I continued to pick ship the item with no avail. The last email I sent him was May 4th, I have yet to get a reply still. Terrible costumer service, terrible communication, this should not be a company. Save your money, order from anyone else.