My experience with HyundaiPartsDeal has…
My experience with HyundaiPartsDeal has been extremely disappointing. I placed an order based on the shipping estimate provided at checkout. After the order was processed and a non-cancelable controlled part was ordered, I was informed that I needed to pay an additional $292.94 in shipping charges, bringing the total shipping cost to more than $338. Had I known the actual shipping cost beforehand, I would never have placed the order. What made the experience even worse was the customer service. Representatives were not friendly, did not seem interested in helping, and one representative simply ended the chat without resolving the issue or attempting to escalate it. Responses felt dismissive and focused on blaming the customer rather than addressing the concern. I also submitted a support ticket and did not receive a response. I have been involved in e-commerce for many years, and this is one of the most frustrating customer service experiences I have had. I cannot recommend this company based on my experience.