Irresponsible Travel Agent
1. I bought 2 return tickets (4 single trips) via Traveloka on 26 Feb 2026, Malaysia ~ China. 2. Traveloka informed me the airline cancelled the tickets on 26 Mac 2026 (guess is due to Iran War). 3. I cancelled the tickets. And the refund is splited into 2 parts (Malaysia > China) & (China > Malaysia). 4. Traveloka told me the refund will be processed with 14 days. 5. I got the first part on refund almost immediately, 27 Mac. 6. However I didn't get the second part of refund even till 5 Apr. 7. I then started communicating with Traveloka and this started my disappointing experience with Traveloka. 8. Traveloka first asked me to submit again supporting documents which I have clearly given in my first inquiry (Traveloka by right should have keep all the documents and records generated by them in the first place). Then Traveloka said they could do nothing and asked me to wait for 90 days! (initially was told 14 days). I continued to prompt Traveloka to check with the airline. They still answered they could do nothing, but this time they asked me to wait for AT LEAST 90 days! An open ended deadline.... 9. On 21 May, I took initiative to directly liaise with the airline, after collecting all infos & docs from me, the airline almost IMMEDIATELY processed the refund to Traveloka! 10. Thus all it needed was Traveloka did the same simple checking as I have done. But they didn't and kept delaying with open ended deadline. And I think these follow up is part of their responsibility as a Travel Agent.