Customer service is terrible
SSY refuses to work with customers and stand by their products. If there is a problem with your order, you should expect AI responses and dismissive concerns. The ring we purchased had a piece randomly snap off and SSY refuses to repair outside their warranty. Pieces of jewelry should not just snap off. Cost of repair with a local jeweler is 2x the value of the ring. Very frustrating. Like most people, I was not concerned about the length of the warranty. I've never had a piece of jewelry fall apart. To be clear - this ring was damaged while grocery shopping. Specifically - picking out avacados. That is hardly mistreatment. This ring was clearly made with a defect and we are now being told by the manufacturer that it can not even be repaired. We have now endured a 'negotiation' process where we have had incrementally increased 'discounts' for replacement that started at 10% and are now at 50% - on the condition we remove the review. It is no wonder they claim reviews are overwhelmingly positive when they manipulate the system. The customer service has been absurdly dismissive. A gently used piece of jewelry should not have these kinds of defects and our local jeweler has made it clear the band can not be repaired because of the workmanship on the original piece. Buyer beware.