abusive company policies
Somewhat of a unique circumstance here - not reviewing the product as of yet, rather company policies that should rub anyone the wrong way. I engaged Viewrail during the design phase of my home construction - it happened to be right during a promotional sale period where I ended up putting a deposit on 50% of the project cost to lock it in. Unfortunately (and through no fault of my own or Viewrail), the permitting took far longer than expected and to add on, we experienced one of the worst winters in decades that further postponed the construction of my home. Cutting to the chase - over a year after placing the deposit, I'm now close to ready to ask for the stairs to be manufactured. I was told that given how long after the promotional umbrella it's been, that they have assessed a 1% total project cost PER MONTH fee on top of the agreed upon price until the project is released to manufacture. It's a hefty fee that could be considered as a cost of tariffs, or general price increases - however in this case it was confirmed the price model didnt increase and so the 1% is purely punitive for not following through quick enough. To make matter worse - when considering if I should just cancel the project due to cost increases, they would asses a 25% total project fee for cancellation (even though they have not yet manufactured anything - and so no loss on their end). Since they already have my deposit, I'm left with no options; either take the loss to the 1% per month penalty, or the 25% cancellation fee. Responding to your reply. - Project 625780