Horrible customer support
"Received my $2,245 gaming PC with the tempered glass panel completely shattered and the metal case bent from shipping damage. Clearly mishandled by their carrier. Customer service response was completely unacceptable: — Told I would lose the Pragmata game promotion that was a confirmed item on my order confirmation, through no fault of my own — Told I could pay for expedited shipping to get my replacement sooner — on a unit I never should have received damaged in the first place — One line dismissive email responses with no solutions offered Shipping damage happens. How a company responds to it defines their customer service. CyberPowerPC's response has been to shift costs and responsibility onto the customer for a problem their carrier caused. Will update if this is resolved properly.