Worst platform and worst customer support I've ever dealt with.
Here's how it goes: You buy something. The money actually leaves your card. But the payment doesn't go through. Instead, you're told you need to complete KYC verification. So now you're stuck going back and forth with their Support team. Here's the timeline I experienced: I asked them to provide the process for KYC verification. One day later: they finally sent the KYC verification process. Same day: I submitted all the required KYC documents. One day later: "The relevant team is processing it." Nine hours later: "It's been processed, please try purchasing again." I tried to pay again — and the payment still failed. But rest assured, they'll still take your money anyway. Meanwhile, my $200 was put into a refund queue, which means I can't use that $200 for the entire refund period. They did absolutely nothing for me, and even their customer support misled me. How does a platform not even have the most basic safeguard in place — that a failed payment shouldn't charge you in the first place? Bottom line: Nobody can tell you whether your payment will actually go through. And if it fails, they'll still take your money anyway. When you'll get your refund? Anyone's guess. I strongly advise against putting any significant amount of money into this platform. Note: Regarding the second KYC failure, there has been no reply to the email for 5 days. I don't even know whether the refund for the second payment failure has been processed or not.