Incredibly dishonest business practices. Business owners beware
I would strongly caution others before doing business with this company. I paid $18,000 through Splitit after sales calls where the engagement, deliverables, and scope were discussed. After payment, I received the written agreement, and in my opinion, the contract significantly deviated from what had been represented on the sales calls and what I understood I was agreeing to. The differences were not minor. The written agreement materially changed or limited key parts of the deal, including the scope of deliverables, the tech/CRM setup, refund language, liability limits, operational obligations, and other risk allocation terms. I raised these issues in writing and tried in good faith to work through revisions. On May 1, I was told in writing: “If we don’t agree on the terms and you don’t sign the agreement, our team will refund you.” Ultimately, we did not reach agreement, I did not sign the contract, and I requested a full refund within the refund window. Their team confirmed in writing that they would submit the refund request immediately. Then, after I requested the refund, they attempted to deduct a 10% “processing fee” from the refund. This fee was not disclosed to me before payment, I never agreed to it, and there was no signed agreement authorizing it. From my perspective, this felt like an attempt to add a new condition to the refund after the fact. I pushed back and requested confirmation that the full $18,000 refund would be processed and that any remaining scheduled payments would be canceled. Instead of receiving clear processor confirmation, I received repeated status updates that the refund had been submitted, required additional approvals, or had been escalated. It's now been more than a week since requesting the refund with no refund confirmed. My experience was that the sales process moved quickly, but the written contract did not match key parts of what was discussed before payment. Then, when I decided not to proceed because of those material contract issues, the refund process became unnecessarily difficult and they attempted to impose a processing fee that had never been agreed to. I would advise anyone considering this company to read the agreement extremely carefully before paying, get every promise and deliverable in writing, and be very cautious about relying on verbal assurances.