Billing system is broken and they cut my service — I'm trying to pay and they won't let me
I have been a paying Zoho customer and rely on the platform for critical business automations. Since May 6, 2026, I have been trying to renew my subscription, and Zoho's own billing system refuses to process the payment. My credit card is valid, has available limit, is enabled for international transactions, and works flawlessly on every other service I use. The issue is entirely on Zoho's side. The system rejects the payment with no clear error, no diagnostic information, and — most importantly — no functional alternative payment method is offered. No invoice, no bank transfer option, no PIX, no direct payment link. Nothing. I have opened multiple support tickets, reached out via chat and email, and been bounced between departments. To this day, no real resolution has been provided. While I sit waiting, my credits were consumed, my services were suspended, and my business operations were severely impacted: Team forced to stop work that depended on Zoho workflows Critical automations for sales and customer service interrupted Lost leads and unanswered customers Direct, measurable financial damage growing every day The most absurd part: I am actively trying to pay. There is no delinquency, no refusal, no lack of funds. The vendor is the one blocking the customer from paying — and then suspends the service as if the customer were at fault. This is a textbook failure of service delivery and, under Brazilian law, qualifies as breach of contract. I have already issued a formal extrajudicial notice and filed complaints with the Brazilian consumer protection authorities (Senacon and PROCON). I am posting this review so other B2B customers evaluating Zoho understand the real risk: if their billing system fails — and it does — your operation will be held hostage while their support runs in circles. For a company that sells itself as a reliable business platform, this is unacceptable. I would strongly advise other prospective customers to evaluate the operational risk before committing critical workflows to Zoho.