Outrageous Misleading Conduct
Outrageous Misleading Conduct, Abuse & Complete Stonewalling by China Eastern Airlines China Eastern Airlines displayed shocking misleading conduct and abusive treatment on Business Class flight FM9111 from Sydney in March 2026. My companion has carried her snowboard on previous China Eastern flights multiple times with zero extra charge. This time, staff member Jeoff Dillingef aggressively demanded AUD$226. He refused to give his staff ID, threatened to call the police, told her to find another passenger to carry it, and made a discriminatory remark that it was fine “because she has money”. My companion, who has limited English and suffers severe anxiety and depression, was left terrified, experienced limb numbness, and nearly had a panic attack. The airline later admitted the standard fee should have been 2000 RMB (~AUD$420), exposing their inconsistent and deceptive policy. Worse still, China Eastern has since blocked me, ignored all follow-up calls, and never responded to any emails. Zero accountability. This level of customer abuse and stonewalling is disgraceful. We demand a full refund of the $226, a formal written apology, and compensation. Complaints already lodged with NSW Fair Trading. Strongly avoid China Eastern Airlines — unreliable, unfair, and unresponsive.