Faulty printer, terrible customer service.
Not only did they send me a faulty, terrible QC printer, but it has been almost 3 weeks since I emailed them the issue and STILL DO NOT HAVE A PRINTER! And now theyre telling me itll be even longer. And by the way, this wasnt like an issue "oh it was damaged during shipping", this is just terrible build quality and QC. This is unacceptable and ridiculous. Its like the customer service doesnt even care that they have our money already. So upset with snapmaker, will never buy anything snapmaker again, and will be very, VERY persistent on telling all of my friends and coworkers to avoid this company. Wild. I have owned dozens of 3d printers, and even own 4 Qidi printers, and have never experienced anything like this.