We paid this company for a full-service…
We paid this company for a full-service EDDM campaign involving 10,000 postcards that were supposed to be delivered beginning 5/19/26. On 5/26/26, USPS informed us that they had never received the routing information or the full postcard quantity necessary to process the mailing. As a result, our entire order was not mailed as contracted. We were charged for full-service EDDM, yet there was apparently no verification that USPS had received and processed the complete mailing. When we brought the issue to the company's attention and requested a refund for the services that were not performed, our request was denied. Based on our experience, we cannot recommend this company. If you are considering an EDDM campaign, we suggest working with a provider that verifies USPS acceptance and mailing completion, or handling the USPS drop-off yourself so you can confirm that the full quantity has been received and processed. We spent thousands of dollars expecting 10,000 postcards to reach potential customers and were left with an incomplete mailing and no refund. Save your money and time and use a better company.