Took too long then arrived damaged
Delivery was right on time from the perspective of delivering when they said they would be here. It just takes way, way too long to arrive after you order. The refrigerator also arrived with some obvious damage which the delivery guys immediately called in to their office. Office personnel asked if I was OK with them delivering in spite of the same. I agreed upon the condition that they would give a partial refund due to the damage. They agreed and then passed the buck to Shop appliances dot com, who were supposed to immediately reach out to me via phone AND email. This was on Friday. I was contacted the following Monday or Tuesday and have received consistent updates from them afterwards. At this point we're apparently waiting on the manufacturer to issue some form of compensation.