Unprofessional Customer Service and Unresolved Refund Issue
I honestly want to complain about how Micheal handled my case because this was genuinely frustrating and unprofessional. I contacted support because I only received a partial refund and wanted the full refund returned to my original payment method. Until now, my refund issue is still not solved yet. Instead of actually helping or escalating the issue like every other agent did, Micheal spent the entire conversation arguing with me. Using phrases like “common sense,” “questionable request,” “likely invalid,” and even calling the conversation an “unproductive debate” during a financial dispute is honestly ridiculous and disrespectful. And sending Google search screenshots instead of properly handling the case made the whole conversation feel even more unserious. And he even said " Not AI, just googling which you can do too." What annoyed me the most is that every other agent at least opened a case or escalated the issue for review. Micheal did absolutely nothing. No case opened, no ticket created, no escalation, nothing. After my last reply, the chat was basically ended within seconds like my issue didn’t even matter. The way this was handled was extremely dismissive and unprofessional. I’ve already spent so much time dealing with this refund issue and this interaction just made the experience even worse. Please properly review and solve my refund case as soon as possible. I also want this conversation reviewed by a supervisor or QA team because this level of customer service is honestly unacceptable.