Buyer Beware – Quality and Customer Service Issues
I ordered two 56" live-edge floating shelves from Woodartdeal and hired a professional installer to mount them. The installation could not be completed because the hidden bracket channels were not aligned consistently between the two shelves. After taking detailed measurements and photos, it became clear that the bracket placements were completely off center. Also, the placement of the mounting channels varied significantly, and one shelf appeared to have been routed in the opposite orientation of the other. When I contacted customer service, I was told that slight variations can occur because the shelves are handcrafted. I understand and expect natural variations in live-edge wood. However, this was not a cosmetic issue with the wood itself—it was a functional issue with the mounting system that prevented installation. I provided measurements, photos, and additional information requested by the company. Despite my efforts to resolve the matter directly, I was unable to obtain a satisfactory solution. They repeatedly ignored my request to enact their 30-day "hassle-free" guarantee. It was a big hassle that has taken months. I ultimately disputed the charge through my bank, and they ruled in my favor and reimbursed me. If you are considering purchasing floating shelves from this company, I would recommend carefully inspecting the bracket layout and mounting channels before scheduling installation.