Stay away from Thumbtack
⭐☆☆☆☆ Charged for leads double/triple my distance settings as well as out of state — disputed everything, got nowhere I’m a 5-star rated pro on Thumbtack with a spotless record. I had my targeting set to “Select by distance” the entire time — confirmed correct by multiple Thumbtack reps on multiple occasions. Didn’t matter. The platform delivered leads not only from locations double and triple my configured radius, but from entirely different states — and charged me for every one. When I disputed the charges, I was passed between five different representatives across the Refund Disputes and Support teams. Each one either denied my refund, ignored my follow-up, or gave me an explanation that directly contradicted what the previous rep said in writing. One rep told me prior refunds were “one-time considerations.” Another recommended I switch to distance-based targeting — the exact setting I already had. A third confirmed my settings were correct and escalated to supervisors. More out-of-area leads arrived within 24 hours. The platform approved refunds for some out-of-area leads and denied refunds for identical leads from the same zip codes. Out-of-state leads for hands-on repair jobs — physically impossible for a local service provider to fulfill — were denied refunds entirely. No explanation. No accountability. Just form letters. I filed complaints with the BBB, the Florida AG, the FTC, and the CFPB. I removed my credit card from the account. Nearly $300 in disputed charges for leads that never should have been delivered in the first place. If you’re a service professional considering Thumbtack, your targeting settings may not actually control what you’re charged for, and their dispute process is designed to outlast you — not resolve your issue. I’d recommend staying away from using this business, if you have an issue I can guarantee you that they will do nothing but give you the run around. I even emailed their CEO on several occasions and never received a reply. They push customers to pick multiple pros not because the customer wants to but because each pro that is contacted pays for that lead. Which I was fine with paying for leads in my area even if I didn’t get the job but being charged for leads double, triple my distance settings and even out of state leads and being denied refunds is just them lining their pockets with money their stealing from small businesses and I truly hope there are more pros that speak up about this Edit: I love Thumbtacks reply, this is there typical blowoff that never addresses anything and no one will get back to you and do a single thing to assist you or try to explain as to why they are charging for leads that are double/triple my distance settings and in multiple cases completely across the US!! I had filed a complaint on the BBB website and they replied all 3 times with a blanket statement never once addressing a single issue. However, they are smart enough to know as long as they reply, regardless of it’s with a template they use over and over it still counts and they keep their 5 star status on BBB even with over a 1000 complaints against them.