Two years building a product.
Two years building a product. Twenty employees. A UAE-registered company. Four months of compliance reviews. Hundreds of pages of documents submitted. And in the end, a rejection from Tazapay. What frustrates me is not the rejection itself. Any payment processor has the right to reject a business. What frustrates me is spending four months answering every question, submitting every document requested, restructuring parts of the business to meet compliance expectations, and repeatedly being given confidence by Tazapay staff that the application was progressing. Then, after all that effort, the application was declined. The communication I received specifically raised concerns about Nepal. Despite operating through a UAE company, despite providing extensive documentation, despite fully cooperating with compliance requirements, Nepal was still highlighted as a major concern during the review. As a founder, it is difficult not to feel that my background and country of origin were weighed more heavily than the actual merits of my licensed business. Danny and the risk/compliance team had four months to review every aspect of the company. If the business was never going to qualify because of concerns related to Nepal, that should have been communicated at the beginning, not after months of document requests and compliance reviews. Behind every application is a human being. Behind this application were two years of development, twenty employees, significant financial investment, and a founder trying to build a global company. Instead, four months were wasted on a process that ultimately led nowhere. My advice to founders considering Tazapay: make sure you understand exactly how your jurisdiction, nationality, and business model will be viewed before investing months into their onboarding process.