Paychex does not care!
I reached out to PAYCHEX chat because my last paycheck was for 10% of the hours I worked. My employer said "Paychex made the error." Paychex clearly does NOT CARE. I wonder how Tianna would feel if she only received 10% of her paycheck. 10:51 AM User message Hello. This is regarding my May 15 paycheck. I worked 37.12 hours. My actual paycheck was for 3.72 hrs. Ken D*** at AFC said "Paychex made the error." Could you please tell me what happened? Thank you End user message Speak to an agent End user message 10:53 AM Someone will be with you soon. You can minimize the chat, but if you exit, we'll get disconnected. End bot message Bot message Your privacy is important to us. For quality and security purposes, a record of your session is being made and may be reviewed. For more information on how we use personal information, please see our Privacy Policy. End bot message Now chatting with Tianna Bot message Your live chat session has been picked up by Tianna End bot message 10:53 AM T Agent message Hello! Thank you for using Paychex WebChat. My name is Tianna and I am happy to assist you today. May I please have your FIRST and LAST NAME, and your Paychex Flex username to begin? Please Note: This chat may automatically close after three minutes of inactivity. If this occurs and you need additional assistance, please feel free to initiate a new chat End agent message 10:54 AM T Agent message Hello! How may I assist you today? End agent message 10:54 AM User message Hello. This is regarding my May 15 paycheck. I worked 37.12 hours. My actual paycheck was for 3.72 hrs. Ken D*** at *** said "Paychex made the error." Could you please tell me what happened? Thank you End user message 10:54 AM T Agent message I apologize, but we are only permitted to discuss payroll processing information with approved company contacts on the payroll account. In this case, please do reach out to your employer directly regarding your pay details. If necessary- they would need to be the one to contact Paychex on your behalf to resolve if there is an issue. End agent message 10:56 AM User message Can you tell me if this happens often. If Paychex makes an error and then an employee is only paid 10% of their paychecK? I am contacting Paychex because my employer said that Paychex caused this error. End user message 10:57 AM T Agent message I apologize for the situation, but we are only permitted to discuss payroll processing information with approved company contacts on the payroll account. We would need to discuss with an authorized representative on the company payroll account. Please let your employer know you are having this issue. If necessary- they can contact us for assistance. End agent message 10:57 AM User message I need to speak to someone who can clear this up, and this would not be my employer. If this is a risk, then I need to find a new job that does not use Paychex. End user message 10:58 AM T Agent message we are only permitted to discuss payroll processing information with approved company contacts on the payroll account regarding payroll information. If there was an error with entering hours, your employer needs to reach out! Is there anything else I may assist you with today? End agent message 10:59 AM User message I will keep a record of this and make this situation known to all who may be affected. "If you work for a company that uses Paychex, they are prone to making errors." So, my employer manually enters my hours? End user message 10:59 AM T Agent message Unfortunately, I am unable to assist with this issue further. Please reach out to your employer for further help. If you have no other questions, Thank you for your partnership. I hope you have a wonderful day! End agent message 11:00 AM User message How do I download this chat Tianna for my records? End user message 11:01 AM Tianna has left the chat Bot message The live agent has left the conversation. End bot message 11:01 AM