no customer service. at all.
I booked return ticket for one day business trip from KL to Jakarta. both of my flights got rescheduled by airline making my meeting impossible. i went to chat with your customer service. there was some ai, giving me links for reschedule, except on given links i couldnt reschedule because "reschedule period has ended". then ai kept repeating this nonsense question "Would you mind telling us what kind of problem you’re having?" even i explained everything already. then most funny thing happened. in the middle of our "conversation", ai messaged me that: "Traveloka SupportHi Jan Mateusz Busko! Thanks for reaching out. We’re a bit busier than usual today, so it may take us up to 2 hours to get back to you. We know your time is valuable and we truly appreciate your patience while we work to get to your request!" my flight was scheduled in 10 hours from this time, it was night, i had to sleep if i am to flight, so i said that it is urgent case. no reply. i asked few times, no reply. guess what, after 2 hours 40 minutes STILL NOONE REPLIED. so this is all about yours "we know your time is valuable" bullshit. you simply dont have any customer service, you just have weak ai agent unable to solve my issue and basically stopping conversation, because your AI was "a bit busier". after such experience i will remember never use your services again. joke company.