I would not hesitate to recommend Mario…
I would not hesitate to recommend Mario and his company to anyone in need of a lift! Awesome customer service and personal attention!! This letter to Mario (he helped me when looking for a lift) summarizes how happy I was with their service. Hello Mario, I briefly spoke with Alex yesterday and explained the situation. I had planned to call you personally, but Alex happened to call me first. To recap, my existing lift suffered a broken cable. The estimated cost to replace the cable, along with parts and labor, ranged between $900-$1,600, depending on the company. As we discussed the repair, we realized that cables generally do not fail without a reason. Something likely caused additional stress on the cable, which raised the question of what other issues might be discovered once the repair work began. Based on that, we decided not to invest in repairing the existing lift, which dates back to 2009. The next question was whether we should purchase a new lift. After careful consideration, we concluded that I no longer use it nearly as much as I once did. In fact, the last four or five times it was used, it was for friends who needed it. I personally have not used it in several years. As a result, we decided to dispose of the old lift and not replace it. I do want to tell you how impressed I was with your service, customer support, and professionalism throughout this process. I truly could not have asked for better assistance. The information you provided, along with the detailed quotes and documentation, was exceptionally thorough and helpful. Although we did not move forward with a purchase—and certainly through no fault of yours—I would not hesitate to recommend you and your company to anyone in need of a lift. And needless to say, if we ever change our minds and decide to purchase a new lift in the future, you will be the first person I contact. Thank you again for all of your help.