Easybook & Star Mars travels review. Never book. Pathetic experience
The bus service Star Mars from Malacca to Singapore got delayed and Easybook informed me after 30minutes. The booking was for at 2:15pm & the bus came at 5pm at Malacca pick point & it was fully loaded & no seats for us. After protesting with the driver, they send another bus after 1hr. I reached Singapore at 2am where I supposed to reach at 6pm. I had to book taxi to reach home & unable to go to work next day. Never book via Easybook & Star Mars travels. Easybook told me operator never update them & their customer service response was after 2-3hrs. Easybook doesn’t even bother to compensate anything. Worst booking platform.