Paid for a Return Ticket but Received Only a Voucher
Thank you for your response. However, I have not received any detailed explanation regarding my flight concern. I have checked my inbox, spam folder, and junk mail, but no email containing a clarification or satisfactory explanation has been received. More importantly, my main concern remains unresolved. My confirmed return flight was cancelled without my knowledge or consent, and I was only provided with a voucher instead of the original return ticket. To date, I have not received a clear explanation for the cancellation, the voucher calculation, or why my original confirmed booking could not be honoured. I will be happy to review and update my Trustpilot review once I receive a proper explanation and a satisfactory resolution to this matter. Please resend the email and provide a direct response to the issues raised in my complaint.