Poor Management of Batik Air Malaysia
Poor Management of Batik Air Malaysia (KLIA to Trichy) We had an extremely disappointing experience with Batik Air. Our family of 17 passengers, including children and elderly members, made a group booking and checked in on time. Boarding passes were issued according to our selected seats. However, just before departure, two of our family members had their seats changed without prior notice, with the new seat numbers handwritten on their boarding passes. When we raised the issue, the cabin crew appeared to be unaware of the seat changes and referred us to another staff member. The staff member who attended to us was unprofessional, disrespectful, and unable to provide a clear explanation or satisfactory resolution to our concerns. She initially informed us that the seats had been purchased by family members of Batik Air staff. However, when we later spoke to the passengers occupying our original seats, they informed us that they had been on the waiting list. We fail to understand how confirmed seats that had already been allocated and reflected on our issued boarding passes could be reassigned to other passengers at the last minute without prior notification or consent. We are particularly concerned by the impression that these seats could have been made available to waiting-list passengers despite having already been assigned to confirmed passengers. This was especially disappointing given that we had made a group booking to ensure that children and elderly family members could remain seated together. Such actions caused unnecessary inconvenience, confusion, and distress to our family. The conflicting explanations provided by staff raised serious concerns about Batik Air's poor management and poor seat allocation process. As paying passengers who followed all procedures, we expected transparency, professionalism, and fair treatment. Unfortunately, this experience reflected poor communication, poor coordination among staff, and a lack of respect for customers.