HORRIBLE CUSTOMER SERVICE!!!!
HORRIBLE CUSTOMER SERVICE!!!!! I got locked out of the software. I informed rep that I am the owner, verified credentials and he could not help for a basic password reset. He said that as a "Level 1" customer support rep, he couldn't help. Asked for a supervisor and instead of meeting a customer's needs, or even him going to "Level 2" for assistance, he said that no one would or could help solve- even up to IT development. Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed. If not, then why does your customer support even exist? I would rather hand write CMS 1500 forms with a quill pen and by candlelight then use your customer support.