I was disappointed with my experience…
I was disappointed with my experience and would not order from this company again. The biggest issue is that there is essentially no true plant warranty. If a plant dies, you must go through a fairly extensive process to prove it wasn't due to something you did. Even after meeting their requirements, they would only offer store credit rather than replacement plants. The timing of the credit policy was also frustrating. Credits were not issued until after July 1, but the company had already stopped shipping for the season by then. They also would not send replacement plants until the following season, leaving customers with little practical resolution. Packaging was another major concern. The roots were wrapped extremely tightly in plastic, making removal difficult and potentially stressful for the plants. To make matters worse, all of the plants were bundled together, requiring me to carefully untangle root systems from one another after removing what felt like an excessive amount of plastic wrap. Overall, my success rate was around 50%, with several plants failing shortly after planting. When I reached out for help, customer service was unhelpful, offered no apology, and took little accountability for the issues. Based on my experience, I would recommend purchasing from a reputable local nursery or working with a local garden center that can special-order uncommon varieties. You'll likely receive healthier plants, better support, and a much better overall experience.