Cancer treatments preventing me leaving the US.
I have had a very good experience a few years ago on a Rhine River cruise with Gate 1. I wanted to do a tour of Portugal and Spain and left a deposit for a trip. In May of 2025 I was diagnosed with bile duct cancer and had to cancel my plans for the August 2025 trip. I underwent 5 hospitalizations and 5 surgeries. The last was April 7 2026. I am currently undergoing radiation and chemotherapy and unfortunately will not be able to go on the rescheduled trip in August. I called and asked if perhaps I could postpone again or maybe apply the deposit to another trip within the US. The representative I spoke with said he couldn’t do that. I told him I would send proof of my illness and my doctors advice not to leave the country. I asked for the corporate office address and he put me on hold for about 10 minutes. He got back on and told me he couldn’t help me and would have to charge $100 to cancel the trip and move me to another destination. I reminded Louie that I asked for the address of the corporate office and he said I could find it online. Not very helpful to a person who is battling cancer.