I wanted to share my recent experience…
I wanted to share my recent experience because I am extremely disappointed. I ordered 2 dozen chocolate-covered strawberries, and when they arrived, many of the strawberries had mold on them. I contacted customer service, and to their credit, they were very helpful, refunded my money, and sent a replacement order, which I appreciated. Unfortunately, I received the replacement order today, and once again the strawberries arrived with mold all over them. At this point, I’m not sure if there is an issue with quality control, packaging, or shipping, but receiving two separate orders in the same condition is unacceptable. I do want to acknowledge the customer service representative who assisted me, as they were kind and helpful. However, the product itself has been a major disappointment. I have photos of both orders and am sharing this in hopes that the company will investigate what is happening so other customers do not have the same experience.