I placed an order for a printer in…
I placed an order for a printer in March. I asked about the delivery time and was told it would take about one month. In April, they provided me with a FedEx tracking number. We are now in June, yet the tracking status on the FedEx website remains stuck on 'label created' with no further updates. I have been reaching out to Qidi customer service for three weeks regarding this issue. Every time I request an update, they just told me to wait for an inquiry. I still haven't received any explanation of the problem. Does it really take three weeks to conduct an inquiry with FedEx or their local warehouse? For a first experience with Qidi Tech, this is very bad. I ordered this printer for my birthday two months in advance. My birthday was a week ago, and I still have no updates, no offer for compensation, and no refund from them. I stop to write to her customer service, because I really feel like my requests for updates are just annoying them and provide me the same reply each time.